Customer Service, Customer Support and Customer Experience

by

LearnVern

#1

See all ranking

Customer Service, Customer Support and Customer Experience

by

LearnVern

#1

See all ranking

with Certifications

of Recorded Content

4.6 Rated

Language

with Certifications

of Recorded Content

4.6 Rated

Read all Reviews

Language

About

Key Features

Content

FAQs

What's in it for You?

Key Features:

Topics you will learn

Introduction to Customer Success Course

Introduction to Customer Success
History
- - New Organization Vs Traditional Business
- - Assignment : History
- - Quiz : History
The Ten Laws of Customer Success
- - Laws of Customer Success-1 & 2
- - Laws of Customer Success-3 & 4
- - Laws of Customer Success-5 & 6
- - Laws of Customer Success-7 & 8
- - Laws of Customer Success -9 & 10
- - Assignment : The Ten Laws of Customer Success
- - Quiz : The Ten Laws of Customer Success
Customer Life Cycle
- - Onboarding, Education & Adoption
- - Value Realisation, Value Expansion and Renewals
- - Assignment : Customer Life Cycle
- - Quiz : Customer Life Cycle
Basic Terminologies
- - Customer Lifetime Value and Churn
- - Annual Recurring Revenue & Upsell - Cross Sell
- - Customer Health Score & QBR
- - Assignment : Basic Terminologies
- - Quiz : Basic Terminologies
Careers in Customer Success
- - Customer Success Manager
- - Assignment : Careers in Customer Success
Project

Projects
Course Summary

Course Summary
Interview Question

Interview Questions
Career Guideline

Career Guideline

Course Offerings

Certificate you will get

NSDC Certificate of Partnership with LearnVern.

Help build strong resume.

Great add-on to get Internship.

Upgrade your Job with this certificate proof.

After this Course

Pre Requsites

Course is for

No results found.

FAQ's

How Learnvern helps understand what is Customer Success?

Learnvern provides a detailed insight into Customer Success. It is an off-shoot of customer relationship with more automated format imparted to this department. The modules of Learnvern are designed to offer understanding of how modern organizations work. It also helps understand how customer relationship management and Customer Success management differ. This course offers suitable learning of the process and teaches strategizing part of customer relationship management.
Why customer service is important to learn from Learnvern?

This course is ideally tailored for sales and marketing professionals. The field representatives who want to move to strategy and planning jobs, and want to employ their field knowledge into planning Customer Success journey are the right candidates for the course. This course can be done by graduates, too, who can be absorbed at junior and management level in sales and customer service departments in companies.
What modules are included in Customer Success training from LearnVern?

Learnvern offers a complete knowledge of how customer service affects the success of the organization. It introduces to the difference in new and traditional approaches of companies. Further, it deepens understanding of basic processes like customer onboarding, providing adoption support, and so on. The technical aspects like knowledge of basic terminology such as ARR, CLV, churn, customer health score, QBR and EBR, etc. are taught in easy way in this online training program. Imparting both technical and operational skills are the basic objectives of Learnvern program.
Can I do LearnVern’s Customer Success course with my current job?

This Learnvern course is designed in a self-paced manner. This learning program is suitable for the job holders, and even to those who want to know how to get into Customer Success. The offline course modules allow students to access these anywhere, anytime. With the help of self-assessment activities, projects and lecture videos, the learners can enrich their skills and keep earning as well.
Is LearnVern’s Customer Success course available in languages other than English?

Learnvern online skills development courses are designed to meet learning needs of Indian students, entrepreneurs and job holders proficient in various regional languages. Easy to understand language used as instruction medium attracts better participation and offers skills-development comfort to all language speakers. So, break the language barriers and embrace skills with Learnvern online skills development courses.